RETURNS POLICY AND PROCEDURE:

If you’re not satisfied with your goods and would like to return them, we will accept them back at the customer’s expense. All goods must be returned in 100% resalable condition and within 30 days. Resalable condition includes no markings on the wires or terminals and no damage to the packaging.

Email us at: returns@zapcharged.com with your order number.

CANCELLATIONS:

To cancel your order please contact us immediately. Orders which have already been dispatched may be returned as above, though shipping costs will be deducted from any refund.

REFUNDS:

Reimbursements will be processed within 7 days upon receiving the goods. Delivery costs will only be refunded in the case of defective products. Refunds for custom-built items are subject to the manufacturer’s or supplier’s discretion, and may involve restocking fees or may not be eligible for a refund.

SHORTAGES & DAMAGED GOODS:

Shortages and damaged goods must be notified within 48 hours preferably by email to sales@zapcharged.com or by calling 0844 854 8060.