Service plans

Service plans

Enhanced maintenance and management including on-site labour can be obtained by purchasing a Zapcharged Support plan including:

• Parts, on-site labour and orchestration of repairs by expert support specialists. Proactive monitoring, regular reports and unlimited changes to station policies. One business day response to requests and 98% annual uptime guarantee 24/7 driver support.
• Monthly summary and quarterly detailed performance and utilisation reports Labour coverage for damage caused by vandalism or accidents

We’ve got you covered

As part of your installation, Zapcharged offers world-class service products and support to meet your needs at every stage of the EV charging experience. From site planning to installation and setup and ongoing care –  when you choose Zapcharged, you’re covered.

Initial site setup

Accurate site qualification, quality site preparation and professional installation are crucial for the ongoing reliability of your EV charging stations. To ensure your stations are installed to the highest quality standards at the lowest possible cost, Zapcharged uses some of the most experienced installers in the industry all NICEIC qualified, to provide you with high-quality design and installation services.

Initial activation and configuration

Zapcharged solutions are versatile and can be customised to meet your charging goals. With the purchase of a Zapcharged service, a specialist will consult you directly to guide you in the setup and installation of your stations to make the process for your business hassle free.

Based on your needs, we’ll set up all your charging policies as well, including pricing, access control, administration rights, advertisements and more. In addition, we’ll provide you with expert advice on best practices incorporated around the largest EV charging network.

Ongoing support

Standard warranty

Zapcharged offers best-in-class hardware and industry leading support. The standard warranty is two years parts only when installed by a Zapcharged Certified Installer. However, your standard warranty can be upgraded to Zapcharge’s maintenance and management plan for a comprehensive, turnkey, hassle-free station ownership experience.

Zapcharged Maintenance Plan (ZMP)

Widely regarded as the most comprehensive EV station maintenance and management programme in the industry, ZMP enhances your standard parts warranty with dispatched labour at committed service levels to perform on-site repairs, as well as a long list of additional features. Should a charging station fail due to a manufacturing defect or accident, the Zapcharged support team will rush to your site to repair or replace the station. You may purchase up to five years of ZMP coverage.

Additional ZMP features include:

• 24/7 proactive station health monitoring.
• Proactive dispatch of repair technicians when required.
• Two business day response time after parts are on site.
• Unlimited software configuration changes.
• 98% annual uptime guarantee with financial penalty for non-performance.
• Monthly reports and detailed quarterly reports of your station’s performance metrics.
• Coverage of labour for repairs typically not covered under standard warranty such as vandalism, abuse and accidents.